Emergency plumbing in New Orleans: what to do before we arrive
Published February 10, 2026 · Last updated March 28, 2026
A plumbing emergency is stressful. These steps help protect your home, your family, and your property while our team is on the way across New Orleans.
Shut off the water when it is safe
If you know where your main water shutoff is, turn it clockwise to stop flow to the house. For a single fixture, use the angle stop behind the toilet or under the sink. If you are unsure, describe what you see when you call—we can talk you through it.
Never enter standing water if you suspect electrical contact; keep clear and wait for professionals.
Reduce damage and document
Move valuables and electronics away from water. Use towels or a mop on hard surfaces if you can do so safely; avoid slipping on wet tile.
Photos or short video of the affected area help us plan parts and tools before we arrive.
When to call 911 or your utility first
If you smell gas near a water heater or appliance, leave the building and call 911 from outside—do not operate switches or create sparks.
Sewage backing into living spaces can pose health risks; avoid contact and keep children and pets away from the area until it is cleaned and disinfected professionally if needed.